Refund and Cancellation Policy

This policy explains how paying for Chime Bee, cancelling and refunds work. It is part of our Terms of Service.

Practise free, pay to go live

A new workspace starts in practice mode: you can set up your own rooms, services and team and try every feature with up to 2 test guests and 10 guest requests a day, for free and with no time limit. Practice mode isn't for real guests: guest pages show a practice note, bills aren't valid invoices and nothing is sent to guests. To use Chime Bee with real guests, you choose a plan and how long to pay for (1, 3, 6 or 12 months) and pay in advance; the workspace goes live as soon as the payment arrives. So you can be sure it suits you before you pay anything.

Payments are not refundable

Because we start work for you straight away (setting up your workspace and helping you set up and train your team), plan payments and setup fees are not refundable, including for any unused part of the period you paid for.

The only exceptions:

• If we charged you by mistake (for example, twice for the same period), we refund the extra payment in full.
• Nothing in this policy takes away a refund the law gives you.

Cancel any time

There is no contract, and Chime Bee never charges you automatically: each payment is one you make yourself. To cancel, simply don't pay for the next period. Your workspace keeps working until the end of the period you paid for. If you'd like your workspace and its data deleted, email us; see the Terms of Service and Privacy Policy for how data is exported and deleted.

Something wrong? Contact us

If anything isn't working as it should, or you think you're owed a refund, contact us. We want every customer to be happy and we look at every request personally.

1. Email chimebee.hq@gmail.com from the email address of the workspace owner.
2. Include your workspace address (chimebee.com/your-name), and the date and amount of the payment if it's about one.
3. We reply within 2 working days.

Approved card refunds are made through PayHere to the card you paid with; your bank may take 5 to 10 working days to show it. Bank transfer payments are refunded to a bank account you give us, within 7 working days.

Payments guests make to your property

If your guests pay you online through Chime Bee (deposits or bills), those payments go to your own PayHere account. Refunds for them are between you and your guests, under your own policy.